Support Resources

Under Texas law (House Bill 4224; Texas Health & Safety Code § 181.105), you have the right to request access to your health care records maintained by Next STEPS Worldwide.

How to Request Records

• Clients may request copies of their health care records through our secure patient portal:
• Log into the patient portal
• Select “Records Request” from the dropdown menu
• Provide a clear description of the records you are requesting (including dates of service, if known)
• Submit the request to the Records Request Department within the portal

Requests are processed in accordance with applicable Texas and federal law.
If additional information is needed or additional time is required, you will be notified accordingly.

If you have questions about requesting records, please contact our office directly.

Contact the Texas Licensing & Regulatory Authority

Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council oversees the licensing and regulation of mental health professionals in Texas, including:

• Psychologists
• Licensed Professional Counselors (LPCs / LPCA)
• Licensed Marriage and Family Therapists (LMFT / LMFTA)
• Licensed Clinical Social Workers (LCSWs), Licensed
• Master Social Workers (LMSWs) and other social work licenses

BHEC Contact Information

Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Phone: (512) 305-7700
Toll-Free (Complaints & Routing): (800) 821-3205
Website: https://bhec.texas.gov
Complaints & Enforcement:
https://bhec.texas.gov/discipline-and-complaints/

To verify a license or inquire about professional standards, visit the license lookup and contact pages available on BHEC’s website.

Filing a Consumer Complaint
You have the right to file a consumer complaint if you believe your rights related to health records access or other health care services have been violated.